Refund Policy
Last updated: September 9, 2026
Emiliao Milano is a trade name of KCS TRADES LLC, a Wyoming limited liability company ("we," "us," "our").
30-Day Returns, Free
You have 30 days from the day your order is delivered to change your mind and send it back. You don't need to give us a reason.
Returns are free. We provide a prepaid return label, whatever the reason.
If your order arrives in more than one shipment, the 30 days run from the day the last item is delivered.
How to Start a Return
Email us at assistenza@emiliao-milano.com with your order number before your 30 days are up. We'll send you a prepaid return label along with instructions on how and where to send the package.
Please request the return first. Items sent back to us without a return request can't be processed, because we have no way to match the package to your order.
Once you've told us you're returning something, please ship it within 14 days.
Condition of Returned Items
Items need to come back:
- undamaged and in the condition you received them;
- unworn, other than trying the piece on to check the fit, as you would in a store;
- with the original tags attached and in the original packaging.
If an item comes back damaged or clearly worn beyond a fitting, we may reduce your refund to reflect the loss in value.
Sale Items
Sale and promotional items can be returned on the same terms. Our 30-day free return policy applies to everything we sell.
Items We Can't Accept
We can't accept returns on items made to your measurements or personalized for you, or on gift cards.
Damaged, Wrong or Faulty Items
Please check your order when it arrives. If something is faulty, damaged, or isn't what you ordered, email us at assistenza@emiliao-milano.com with photographs showing the problem, the item and its tag. We'll replace it or refund you in full, at no cost to you.
This doesn't limit any rights you may have under the consumer protection laws of your state.
Refunds
We'll let you know once we've received and inspected your return. If it's approved, we'll refund you to your original payment method within 10 business days.
Your refund covers the price of the items plus any delivery charge you paid on the original order. There's no fee for making a return. Bear in mind your bank or card issuer may take a few extra days to post the credit.
If more than 15 business days have passed since we approved your return and you still haven't seen the money, email us at assistenza@emiliao-milano.com.
Exchanges
The quickest way to get the size or piece you want is to return what you have and place a new order. Once your return is approved we'll refund you as described above.
Cancelling an Order
If you want to cancel before your order ships, email us as soon as you can at assistenza@emiliao-milano.com and we'll do our best to stop it. If it's already gone out, you can still return it under this policy once it arrives.
Questions
Email assistenza@emiliao-milano.com and we'll help.
KCS TRADES LLC
30 North Gould Street, Sheridan, WY 82801
United States